The Complaints Group had prolonged the investigation period and sought updates from the participant regarding the status of their withdrawal. The player from Alberta had requested a withdrawal lower than two weeks prior to submitting their criticism. The participant from Denmark had a problem with withdrawing his winnings after enjoying a 50€ bonus as much as 250€. He had not obtained any communication from the casino, and live support solely offered imprecise assurances of contacting the technical ninlay.ca division. Initially, the on line casino had cited a technical downside, and later set a new date for processing, but canceled once more, stating that he needed to make a minimal deposit for card withdrawals.
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It is clear that they have taken my cash.. I believe they are scammers because they need to have at least knowledgeable me and never advised me every time I attempt to contact them that they are on a priority basis. What you’re asking is irrelevant as a outcome of this specific on line casino by no means asks for identification if the quantity just isn’t above a certain quantity. Could you please specify if you passed the full KYC verification, or at least submitted your identity documents to the casino? They solely did this after I requested a withdrawal. It Is the 4th week with no response from the casino, and so they still declare they’re processing my request.
However, due to a scarcity of response from the player to follow-up inquiries, the complaint was closed for the moment. The player from Brazil had been attempting to verify his account for three months without success, despite submitting two legitimate proofs of tackle. The concern was resolved after the player confirmed satisfaction with the result, and the criticism was marked as ‘Resolved’ in the system. The participant from Switzerland filed a criticism a few delayed refund from Ninlay On Line Casino, which had originally been confirmed on June 3rd. We consider buyer assist is very important as it offers help should you encounter any issues with registration at Ninlay Casino, managing your account, withdrawals, or other matters. The score is computed solely when a casino has accrued 15 or extra reviews.
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